I watched Pilot Betrayed, an episode of Mayday Television series. The episode is about a plane crash wherein numerous things in placed on the airline and aircraft manufacturer’s system weren’t implemented correctly. Here are some of the things that contributed to the catastrophe.
- The deicing method currently in place doesn’t completely deice a part of the airplane that is necessary to safely fly the plane craft.
- The manufacturer of the plane craft introduced a new feature; however, pilots were not made aware of the new feature. The new feature called Automatic Thrust Restoration confused the pilots when they were trying to save the plane from crashing. The pilot was directing the plane to do something but the plane did otherwise.
What struck me most about this episode is the importance of passing on important information to people who will be directly affected by the use or non-use of the information. Having the right information at the right time enables users to effectively proceed with their tasks. As technical communicators, it is our task to create user-friendly documentation; however, the organization that we work for should also be diligent in making sure that the information are distributed and implemented.
We owe the information to the user.
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